General sales terms and conditions

§. 1 General features

These Terms and Conditions in addition to the Website Terms of Use apply to the sale of articles on and include the terms and conditions for a correct use of the web site Browsing this web and the transmission of a purchase order implies the acceptance of all terms and conditions, data protection policy indicated therein. The following terms and sales conditions apply solely to purchases made on, in accordance with Parte III, Titolo III, Capo I, Codice del Consumo (D.lgs. n. 206/2005 amended by D.lgs. n. 21/14 e D.lgs. 70/03) on behalf of:

Via S.Maria della Spina, 25
06081 Assisi (PG)
REA registration number: PG-298065
VAT registration number: 03560840542

Please read these Terms and Conditions carefully before purchasing and print off a copy for your records. Pennyroyal may at any time without notice modify or change terms.

The web site is available in the following languages:



§. 2 Object

These General terms and Conditions of Sale govern the offer, the forwarding and the acceptance of purchase orders placed on the web They do not however govern services or sale of products by third parties other than the seller who are present on the web site through links, banners or on hypertext links may redirect on other links.
Before placing a purchase order we suggest you control their sales terms and conditions.

§. 3 Ordering procedure

To place a purchase order please fill in and send off on-line the order form as per instructions. The form contains the General Sales Terms and Conditions, images and prices of each article, payment terms, delivery terms and charges, cancellation rights and period, instructions for returning the purchased products.
Before validating the order, please confirm the reading of the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when Pennyroyal receives the completed order form, subject to verification of the correctness of the data contained therein.
Please make the payment once the online order submission procedure is completed payment, this will happen by clicking on ‘Confirm Purchase Payment’ at the end of wizard.
Completed this procedure Pennyroyal will take over for the processing of the order.

§. 4 Registered users

To complete registration procedures, please follow the instructions on the website providing personal data in a correct and truthful manner.
Please confirm within 5 days at the latest, after which, in the absence of confirmation, Pennyroyal will not have any commitment with the user.
The confirmation will in any case exempt Pennyroyal from any responsibility for the data provided by the user. The user will promptly inform Pennyroyal of any data variation.
Should you report inaccurate or incomplete data or in case of regarding made payments, Pennyroyal will have the right to suspend or not carry out the service until the related problems have been solved.

On your first request to activate a profile, Pennyroyal will assign a username and a password to uniquely identify you as user on the online account.

Please keep access data private at all times.

§. 5 Product availabilty

The order placed is subject to the availability of the seller’s stock at the time of order, due to the simultaneous presence on the site of more users on the website, the product could be unavailable before order confirmation.

Even after email confirmation, product unavailability or shortage of supply may occur, in this case buyer will receive an email associated with the cancellation of the product from the order. On receipt of this information the buyer will be refunded within 14 days of the value of the price including VAT, of the unavailable article.
Should you cancel the order Pennyroyal will refund the paid amount within 14 days from the date on receipt of notification.

§. 6 Range

On the website Pennyroyal, markets and sells clothing, accessories, footwear, jewelry, cosmetics and perfumery, watches and furnishing items.
For details refer to the shop page.

§. 7 Prices and sales terms

Prices are those shown on the website. Except where there is an obvious mistake. In the event that due to a technical error the price displayed is incorrect, Pennyroyal will notify you asap so that you can decide whether or not you wish to continue with your order or procede with the cancellation.
If the correct price is higher than the one displayed Pennyroyal will not in any case be obliged to supply the relevant article.
Prices include VAT and exclude delivery fees. Prices may be at any time subject to variations. Price variations will not however regard orders that have already been confirmed.
Payment can be made via credit card, bank transfer, Paypal, cash on delivery,.
Accepted credit cards: Visa, Mastercard.

In case of bank transfer, should payment not be received within 5 working days from order date, the order will be cancelled and the articles will be available on the website.

§. 8 Delivery

Through the website, Pennyroyal delivers in:

Through the website, Pennyroyal does not ship to companies providing domiciliation services.

5 working days from the day after receiving the order are required for domestic deliveries considered ‘remote’ by couriers whereas 4 working days are required for all other areas.

Failing delivery to the indicated address the order will be sent to the deposit and you will be notified as to the exact wherabouts of your order and instructed on how to schedule a new delivery.

Failing delivery owing to causes not liable to seller 30 days from the date order is available for delivery the it will be assumed that the contract be terminated.

On termination you will be entitled to a full refund of fees within 14 days. Including delivery fees but excluding additional fees regarding delivery terms different from standard terms.
All transport resulting from the termination of the contract could have additional costs that will be charged to the buyer.
Delivery fees are charged on the buyer and are clearly highlighted on the order form and on the email confirmation.

§. 9 Transfer of risks

Transfer of risks to the buyer will take place upon receipt of products.
The Seller shall retain full ownership of the Products until the complete payment of the price and incidental costs by the Customer and actual collection by the Seller of the sums due under the Contract. Until they are paid for in full, they shall remain in the custody of the Customer who must assume the risks thereof.

If the purchaser has signed the contract as a consumer not related to any business or professional activity, Pennyroyal is responsible for any defect in the products offered on the site, including the non compliance of the articles in compliance with D.Lg. 206/2005 (codice del cosumo).

§. 10 Warrant and Compliance

The above can be applied solely on the following conditions:

  • Product defect occurs within 24 months from the delivery;
  • Any claims alleging product defects and/or non conformities must be reported by the buyer to the seller within 2 months from the acknowledgement of the product defect;
  • Formal complaint should however be made within 26 months from delivery. In case of non compliance the buyer in quality of consumer may ask, free of charge, for the replacement of the product or the repairing of the defective product, or an adequate discount on the price, or the cancelling of the contract with price refund.

The seller will examine the returned product to verify the existence of the defect. Warranty is applicable if non-compliance is confirmed and proven. Defects and/or non conformities caused by improper use are not covered by the warranty. Warranty covers defects in accordance with statuary guarantee.

§. 11 Withdrawal of the contract

In accordance with current laws the buyer may withdraw from the purchase with no extra fees and without giving a reason within 14 days from reception of the articles as per art. 57 del D.lgs 206/2005.

In case of multiple delivery of a single order the term of 14 days is effective from the reception of the last product.

Cancellation of the order should be clearly notified to Pennyroyal via registered return post or by email at

Buyer may also notify cancellation to any one of the contacts listed in chapter 14 ‘contacts’ or by completing and sending ‘Attachment I part B, D.Lgs 21/2014 however not mandatory.

The partial or total withdrawal of contract.

You can choose how to return articles at buyer’s own expense at the following address:

Pennyroyal s.r.l. - Via Santa Maria della spina, 25 - 06081 Assisi (PG), within 14 days on withdrawal notification.

Elsewise buyer may choose to have articles picked up by our courier at buyer’s own expense making specific request at Costs are listed in the paragraph ‘changes and returns’ on the web site and will be charged to the customer.

Articles must be returned with invoice, intact and in original packaging.

You are responsible for the returned articles until Pennyroyal confirms reception.

In case of damage caused during delivery Pennyroyal will notify you so that you may make official complaint to the courier. The returned products will be then available to you hence cancelling the order cancellation procedure.

§. 12 Size change

Delivery fees will be charged on Pennyroyal should you require a different size. Should the required size not be available your order will be automatically cancelled and delivery fees will be charged on Pennyroyal. Pennyroyal will immediately notify you of size unavailability.

Should you not be satisfied with the replaced article, you may ask for definitive withdrawal no later than 20 days from first delivery date. You will be charged delivery fees together with a lump sum for costs of the management of the replacement operation. Consult costs and fees on the website.

Should your order include more than one article you may not change or return the articles in different moments. For example you may not ask to change one article and in another moment return another.

§. 13 Privacy Policy

We use your personal information in compliance with art. 13 D.lgs 30th June 2003 Privacy Policy.

§. 14 Safeguard clause

In the event that one of the clauses of these conditions be null all other conditions will be considered valid.

Should any one of the clauses included in the General Sales Conditions be null, this will not affect in any case the validity and compliance with the others contained in it.

§. 15 Contacts

For requests and information please write to or Pennyroyal s.r.l. - Via S.Maria della Spina, 25 - 06081 - Assisi(PG), or call 075 - 80 64 026.

§. 16 Applicable Law – Jurisdiction

These Conditions, and all sales contracts in which the Seller is involved, are governed exclusively by Italian law.
Nevertheless in case of buyer being a consumer the law court of buyer’s place of redidence shall have exclusive jurisdiction over all disputes in compliance with applicable laws.

These conditions were updated on 9th May 2017