CUSTOMER CARE

Purchases on multibrand stores

If you find a problem on products purchased from a multibrand store, we invite you to rely on the multibrand store itself. They have to help you in the first place. You have to show a purchase receipt or other proof of purchase.In case of no adequate customer care from these multibrand store, you can write us and we’ll manage to help you in the best way. We remind you that the multibrand store has to give you, by law, a warranty on the product that covers hidden flaws and is valid for two years. We remind you also that, by law, we don’t have to change or refund products sold by these multibrand resellers. We can, although, give you all the support to make it through the issue. For more information or support click on the specific button above

Product purchased on our online shop

If you’ve found a flaw or a problem on the product bought on our site and your time for return has run out, please click on the button below

Product purchased on our shop you want to return

Follow the procedure on our site accessing you personal account. Go in the order list and select the order that contains the product to be returned. Click on Details and follow the instructions. If you need support, however, you can write us clicking HERE

Account cancellation or newsletter unsubscription

For canceling your account, please contact us clicking on the button below, then write, in the e-mail, your full name and the e-mail account you've signed up with

For unsubscribing from our newsletter, please contact us clicking on the button below, then write, in the e-mail, your full name and the e-mail account you've subscribed with